Returning verizon products at the end of a contract

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Get up to $540 when you bring your own phone. Or get iPhone 15 on us. Online only. No trade-in req'd. Buy | Details

Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Offer may not be combined with other offers. Limited time offer.

iPhone: $829.99 (128 GB only) device payment or full retail purchase w/new or upgrade smartphone line on Unlimited Ultimate plan (min. $90/mo w/Auto Pay (+taxes/fees) for 36 mos) req’d. Less $830 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. For upgrades, phone must be active on account for 60 days prior to trade in. Trade-in terms apply.

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Showing results for Search instead for Did you mean: Can't find what you're looking for? 3.2M Members 6,283 Members online 267K Discussions 43.4K Solutions An Accepted Solution is available for this post. Getting Out of Contract And Returning Phones ‎05-21-2019 05:16 AM

I switched to Verizon in December because I was being offered a better deal on four lines. I was with AT&T and Verizon offered a $100 savings a month. Since the contract was signed I’ve had nothing but trouble. I was billed incorrectly leading me to pay MUCH more than I was paying AT&T. Double! I have been on the phone with everyone from my account manager who apparently has no authority to do just about anything, to customer service (self-described!) experts none of whom have been able to fix the accounting issues. While attempting to fix said issues, phone gets cut off left and right, even after being told I should not owe a balance after errors are corrected. I have also requested to just cancel the account and I’ll gladly return the phones but I can’t even get them to do that. I feel my business is being held hostage. I need to speak to someone with some authority to get this fixed. In the meantime, I will be contacting an attorney who has successfully filed class action suits to address this matter in a more productive way!